Riu Palace Riviera Maya - All Inclusive

This is one of my favorite resorts in Playa Car, have stayed at multiple resorts in Cancun & Playa Del Carmen as well as Playa Car, the staff is always friendly, courteous and very accommodating. They always help you with anything you may need or any issues you may have & help to resolve them or locate them for you. The food is always excellent, probably one of the best all inclusive resort’s I have been at, reminds me of amazing cruises I have been on. Chefs are excellent and the food is always delicious! It is both adult friendly and family friendly with children’s facilities and activities located on property. We did not take our children this time but plan on it next time.

Compact resort, simple layout, easy to navigate with overall friendly staff. The service was overall very efficient and staff was friendly trying to deliver everything asked for. However based on another Riu experience in Zanzibar, we expected this hotel to be a little more luxurious rather then an average 4star resort - I travel 80+ nights per Year. One thing that made our stay was the beach and there were enough chairs under the palms to lay under - first come first serve. Great minibar in the room though.

Great staff, very comfortable and welcoming. Loved the pools and beach.

Food was great. Staff we're the best.

It's all very luxurious! This hotel knows what customer service is. You get drinks at the pool and at the beach. They come round all the time to ask you what you want. It's amazing. The people are very friendly who work there, genuinly friendly. Not fake. Also they don't ask for tips, which is very relaxing. Also i expected/feared a bit that there would be a lot of drunk people, but the guests was really quite sophisticated. Different than what i encountered at other all inclusives. I guess because it's quite a high end hotel. The guests were very friendly. Even if i don't/didn't like entertainment at hotels that much, i did find the quality of the entertainment was really good. It does get loud sometimes and a bit much if you're there for too long, but luckily you can also go to the beach. There is also a LOT of food. I love the all a cart options but also the buffet is good. It's nice to change scenery every night. The food was, as someone mentioned before, hit and miss. Some things were really great, some a bit less. But luckely there is so much to choose from.